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Eira

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FAQ Preview

Question One

Are natural patterns identical?

Natural colors and markings may vary slightly from piece to piece. These variations are part of what makes every EIRA creation distinctive.

Question Two

How should I care for my jewelry?

Keep your piece away from water, perfume, cosmetics and prolonged direct sunlight. Store it separately in its original packaging when it is not being worn.

Question Three

How long does an order take to ship?

Orders are prepared according to the processing time shown on the relevant product page. Delivery estimates depend on the destination and shipping service selected.

Question Four

Can I request a custom design?

Yes. Submit your idea through our Custom Design page, and we will contact you with available options, pricing and estimated production time.

Question Five

What happens if my order arrives damaged?

Contact us with your order number and clear photographs of the package and item. Our team will review the issue according to the applicable quality and returns policy.

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