Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at eirawings@gmail.com. Returns must be sent to: 1924 Essex Ave, Linden, NJ 07036, United States
✦ 30-Day Quality Guarantee We stand behind the quality of every piece. If your item has any manufacturing defects, stones falling out, broken clasps, or tarnishing within 30 days of delivery, we will offer a free replacement or full refund — no return shipping required. Simply send us a photo of the issue at eirawings@gmail.com and we'll make it right promptly.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Exceptions / Non-Returnable Items
- Specimen frames and fragile display pieces
- Custom or personalized items
- Sale items and gift cards
Exchanges Return the original item first. Once accepted, place a new order for the desired item.
International Returns Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
European Union – 14-Day Cooling Off Period EU customers have the right to cancel or return within 14 days for any reason. Items must be in original condition.
Refunds Once approved, refunds will be processed within 10 business days to your original payment method. Contact us at eirawings@gmail.com if more than 15 business days have passed.